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Clinic Orders in Compound Direct are managed through tailored workflows that differ from standard pharmacy orders, ensuring clinic level accountability while allowing flexible billing and delivery options. This blog walks through each stage of the process, from order creation and workflow selection through payment, risk assessment, dispensing, and fulfilment, highlighting how automations streamline communication, billing, and operational efficiency.

Compound Direct processes both In-store and Online orders through a single, configurable workflow that standardises each stage of the order lifecycle, from draft creation and quoting through to payment, risk assessment, dispensing, fulfilment, and collection or delivery.

Compound Direct’s Order Workflows standardise and automate the entire pharmacy order journey, reducing manual work and errors while keeping staff and patients informed. Automation manages tasks like payments, invoicing, risk assessments, and notifications across in-store, remote, and clinic-based orders.

Compound Direct’s Email and SMS Templates simplify pharmacy communication by automating key messages such as order confirmations, payment links, and risk assessment requests. With customisable content, design tools, and placeholders, pharmacies can deliver professional, consistent, and personalised messages efficiently through email, SMS, or both.

Order Discounts in Compound Direct give pharmacies flexible control over pricing and promotions by allowing predefined discounts to be applied at the order or account level.

Order Delivery in Compound Direct gives pharmacies flexible control over how orders are shipped or collected.

Order Fulfilment in Compound Direct explains how to complete orders once a dispensed script is ready. It outlines where orders can be viewed and fulfilled, how fulfilment status is clearly indicated, and how to fulfil both signed-off and unsigned scripts.

Adding drafts to orders in Compound Direct covers how orders are created and managed from the point a script is received.

The Charge to Patient – Send to Patient workflow is designed for orders where patients are billed directly and receive their medication at their nominated address or via pickup.

The Charge to Clinic – Send to Clinic workflow is used when orders are billed directly to a clinic account and delivered to the clinic address.